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Frequently Asked QUESTIONS

What is IdentitySweep?
IdentitySweep allows consumers to locate, manage and monitor their personal information as it appears in hundreds of retail, white pages, and credit card databases. IdentitySweep gives you choice and control over how your personal information appears online.

How does IdentitySweep work?
IdentitySweep uses proprietary, leading-edge technology to conduct an extensive sweep through hundreds of databases, searching for your personal information and then tracking suspicious changes. Our patent-pending toolset allows IdentitySweep to notify customers of changes to their information within seconds.

How much does IdentitySweep cost?
$4.95 per month per consumer.

How do I monitor my personal information?
The consumer sets up an IdentitySweep account that includes his or her name, up to three physical addresses, email addresses, and telephone numbers. IdentitySweep displays all the sites where it finds that your information is publicly available, and gives the consumer options for action:

• Monitor and automatically remove matches to selected sites
• Monitor and review matches for selective removal

How will IdentitySweep help me?
IdentitySweep protects your personal information and helps prevent identity theft. By removing your information from numerous online directories, we limit access by telemarketers and other unauthorized solicitors. We safeguard your privacy by removing your information from the databases that you indicate, limiting access by the general public or hacked. IdentitySweep's Real Time Alert system will warn you of changes to your credit card information before it can be stolen. We will notify you when we find that any of your personal information appears in online directories.

How do I know all my information has been deleted?
Once logged in, customers can check the status of their requests on a personalized dashboard. The dashboard tracks the current status and final result of all actions.

How many databases can you access?
IdentitySweep accesses information from an ever-growing list of primary directories, including Addresses.com, DexOnline, Directory Assistanceplus, Google Phone Search, Yahoo! Email Search, Yahoo! People Search, 411.com, Whitepages.com, and Addresses.com.

I removed my name from Google.  Doesn't that remove it from other places?
Google contracts with a third party provider for its white pages information. Deleting your name from the Google phone book makes it unavailable on Google only.

How do I know that the information I give you is secure?
We use the strongest security available, with certification by ControlScan and GoDaddy. IdentitySweep customer information is stored on a secure server that is firewall-protected and encrypted to block unauthorized third party access.

Can you delete former addresses?
If these addresses can be found in one of the online directories we search, then they can be monitored or deleted just like current information.

What do I do next if I get a notification that looks like identity theft?
If the notification concerns credit card activity, call your credit card company immediately. By taking quick action, you can stop the suspect activity.

Can you delete information from credit reports?
The content of credit reports is managed by the credit bureaus. You can remove outdated or incorrect information from credit reports by contacting the bureaus.  Turn to IdentitySweep's Resources for more information on how to monitor your credit reports.

Can you delete information from Public Records?
This data is public information that comes from federal, state, and county databases. If you have run a personal public records check and found an error, contact the source agency to correct the information. Regular monitoring of your public records helps ensure that your name is not used illegally to purchase a license, file for bankruptcy, or conduct any other business in the public domain. IdentitySweep's Resources includes tips on public records management.

What else can I do to prevent identity theft?
Identity thieves can cause plenty of damage offline by stealing your wallet or sifting through your trash. Never carry your Social Security card in your wallet and make sure all documents with your SSN and financial account information are locked in a secure place or shredded. For more tips, go to IdentitySweep's Resources page.

Where can I learn more about personal identity protection?
IdentitySweep's Resources page contains information, useful links, and a quiz that will help you assess your risk level for identity theft.

 

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