Frequently Asked QUESTIONS
What is IdentitySweep?
IdentitySweep allows consumers to locate, manage and
monitor their personal information as it appears in
hundreds of retail, white pages, and credit card databases.
IdentitySweep gives you choice and control over how
your personal information appears online.
How does IdentitySweep work?
IdentitySweep uses proprietary, leading-edge technology
to conduct an extensive sweep through hundreds of databases,
searching for your personal information and then tracking
suspicious changes. Our patent-pending toolset allows IdentitySweep
to notify customers of changes to their information
How much does IdentitySweep cost?
$4.95 per month per consumer.
How do I monitor my personal information?
The consumer sets up an IdentitySweep account that includes
his or her name, up to three physical addresses, email
addresses, and telephone numbers. IdentitySweep displays
all the sites where it finds that your information is publicly available,
and gives the consumer options for action:
• Monitor and automatically remove matches to selected
• Monitor and review matches for selective removal
How will IdentitySweep help me?
IdentitySweep protects your personal information and
helps prevent identity theft. By removing your information
from numerous online directories, we limit access
by telemarketers and other unauthorized solicitors.
We safeguard your privacy by removing your information
from the databases that you indicate, limiting access by the
general public or hacked. IdentitySweep's Real
Time Alert system will warn you of changes to your credit
card information before it can be stolen.
We will notify you when we find that any of your personal information appears in online directories.
How do I know all my information has been deleted?
Once logged in, customers can check the status of their
requests on a personalized dashboard. The dashboard
tracks the current status and final result of all actions.
How many databases can you access?
IdentitySweep accesses information from an ever-growing
list of primary directories, including Addresses.com, DexOnline, Directory Assistanceplus, Google Phone Search,
Yahoo! Email Search, Yahoo! People Search, 411.com, Whitepages.com, and Addresses.com.
I removed my name from Google. Doesn't
that remove it from other places?
Google contracts with a third party provider for its
white pages information. Deleting your name from
the Google phone book makes it unavailable on Google only.
How do I know that the information I give you
We use the strongest security available, with certification
by ControlScan and GoDaddy.
IdentitySweep customer information is stored on a secure
server that is firewall-protected and encrypted to block
unauthorized third party access.
Can you delete former addresses?
If these addresses can be found in
one of the online directories we search, then they can be monitored or deleted
just like current information.
What do I do next if I get a notification that
looks like identity theft?
If the notification concerns credit card activity, call
your credit card company immediately. By taking quick
action, you can stop the suspect activity.
Can you delete information from credit reports?
The content of credit reports is managed by the credit
bureaus. You can remove outdated or incorrect information
from credit reports by contacting the bureaus.
Turn to IdentitySweep's Resources
for more information on how to monitor your credit reports.
Can you delete information from Public Records?
This data is public information that comes from federal,
state, and county databases. If you have run a personal
public records check and found an error, contact the
source agency to correct the information. Regular monitoring
of your public records helps ensure that your name is
not used illegally to purchase a license, file for bankruptcy,
or conduct any other business in the public domain.
includes tips on public records management.
What else can I do to prevent identity theft?
Identity thieves can cause plenty of damage offline
by stealing your wallet or sifting through your trash.
Never carry your Social Security card in your wallet
and make sure all documents with your SSN and financial
account information are locked in a secure place or
shredded. For more tips, go to IdentitySweep's Resources
Where can I learn more about personal identity
page contains information, useful links, and a quiz
that will help you assess your risk level for identity